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This documentation hub is designed to help you get started with managing your portal services, troubleshoot common issues, and make the most of your experience.

If this is your first time here, we recommend you 👉 Start with the Technical Guide

Once done, use the navigation tabs above to find the information you need!

Frequently Asked Questions (FAQ)

🛠️ Technical

How do I update my peering MAC address?

MAC address changes are now automatic through the portal, please follow the steps: Editing a Peering Service.

Can I temporarily add a secondary MAC to my peering service?

No, since 9th March 2026 we no longer support allowing additional MAC addresses as MAC address changes are now automated via the portal. Follow the steps: Editing a Peering Service.

My membership is approved but I cannot order any service?

Membership invoice payment is a requirement to consume services, please follow the steps: Pay an Invoice.

I've ordered a port but my peering service is not up?

You need to order the peering service as that is bound to the service port you specify, follow the steps: Ordering a Peering Service.

Can I retain my peering IP addresses by migrating my peering to a new port?

Yes, please ensure you first have the new port ordered and it is up, then follow the steps: Migrating a Peering Service.

How do I add ports to my existing service port to become a bundle?
  1. Ensure your port is converted to LACP: Converting a Service Port to LACP
  2. Once LACP has been enabled, you can add ports to the bundle: Adding Ports to an LACP Bundle
  3. The new ports will be provisioned and added to the existing bundle ready for link up!
Can I have 2 'Primary' peering services on a port?

No, a service port shall only have one (1) unconstrained primary peering service and additional primary peering services require a separate dedicated service port.

How do I get the most traffic out of my peering service?

  1. Setup bilateral BGP sessions. Many peers now require bilateral BGP sessions rather than peering with the route servers, and some peers share more routes through a bilateral session vs what they announce to the route servers. For this reason we highly recommend you review the relevant exchanges' peers list and ensure you follow target networks peering policy guidance typically found via their PeeringDB listing.

  2. Verify you are preferring BGP learnt peering routes above all else by for example setting a higher local preference. Typical peers observe 60-80% of their traffic traverse their peering links, if you require assistance confirming your setup we are happy to help, please email support@ix.nz.

👥 Admin & Accounts

How do I transfer my services to another account?

A service transfer form must be completed by authorised persons on the account, please email accounts@ix.nz to begin this process

Can I enable automatic payment methods?

Yes! We highly recommend adding a payment method and to opt-in to recurring billing to avoid manual payments, follow the steps: Payment Methods

Can I manage multiple accounts under one same user?

Yes, on the target account please add the user by following these steps Adding a New Contact, ensure you use the same email as your primary account, once added refresh your page and navigate to the top right hand drop-down to switch between accounts.

How do I add a Purchase Order (PO) to my invoice?

To add a Purchase Order (PO) to your invoice, please follow these steps: Adding a Purchase Order

Need help with something not listed here or on our technical guide? Contact Us 💌